9Ark Refund Policy

Effective Date: August 25, 2026

This Refund Policy explains 9Ark Labs's ("9Ark") practices regarding cancellations, refunds, and charges for the 9Ark Pets Calming Field (the "Service"). This Refund Policy should be read together with our Terms of Use and Privacy Policy.

9Ark is a United States-based company. The Service is intended solely for users within the United States.

1. Free Trial

The Service may offer a 7-day free trial. During the trial period, you are not charged. You may cancel at any time before the trial ends to avoid being charged. If you do not cancel before the trial ends, your paid subscription begins automatically at the end of the trial, in accordance with the plan you selected at checkout.

2. Subscription Cancellation

You may cancel your subscription at any time through your Account settings or by contacting us at hello@9arklabs.com. Cancellation takes effect at the end of the current billing period, and you retain access to the Service until that period expires. Canceling a subscription stops future renewal charges but does not automatically refund the current period.

3. Refund Requests

All refund requests are evaluated by 9Ark on a case-by-case basis at its sole discretion, consistent with applicable law. 9Ark reserves the right to issue or decline any refund request.

To request a refund, please contact 9Ark at hello@9arklabs.com with:

• The email address associated with your Account.
• The transaction or subscription you are referencing.
• A brief description of the reason for your request.

Approved refunds are typically returned to the original payment method within a reasonable timeframe. The timing of the reflected credit depends on your payment method and bank.

4. One-Time Purchases

If the Service offers Content through one-time purchases, refund requests for such purchases are evaluated on a case-by-case basis at 9Ark's sole discretion, consistent with applicable law.

5. Chargebacks

We encourage you to contact us at hello@9arklabs.com before initiating a chargeback with your bank or card issuer. 9Ark reserves the right to suspend or terminate Accounts associated with abusive or fraudulent chargeback activity.

6. Changes to This Refund Policy

9Ark reserves the right to update this Refund Policy at any time. When changes are made, we will post the revised Refund Policy and update the "Effective Date" at the top of this document. Continued use of the Service after the revised Refund Policy becomes effective constitutes acceptance of the updated terms.

7. Contact Information

For questions about this Refund Policy, please contact 9Ark at hello@9arklabs.com.